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- Rejected deliveries for reasons other than visible damage are considered to be non-defective returns. Shipping charges (both to you and back to us) will be deducted from your refund for orders that are canceled after shipping out to you.
- Please handle product packaging with care, as there may be a 30% restocking fee charged to you if the packaging or the item does not return to us comparable to the condition in which it was shipped out.
- No returns are allowed on non-defective items or wrong orders. Any order that is changed or canceled while “In Process” is considered to be a non-defective return even if the item is still in transit to you. Once the merchandise has been received in good condition, we are not able to accept returns.
- Note that if you purchased any product from physical store or website, however you change your mind and would like a refund, kindly consider the product sold until we find a new buyer for the returned goods.
- No warranty is made or intended as to the performance of any item sold. Seller is not responsible for normal wear and tear or personal and or property damage due to the customers. misuse of merchandise.
- We offer and uphold standard manufacturer warrantee of 2 years on all products Delivered AND Setup by us. For any pickup customers or customers opting to assemble products themselves, we can only offer replacement parts if available. Service charges may apply.
- Our warranties are ONLY applicable in the areas that we service. Customer is responsible for issues, manufacturer or otherwise, if the product has been moved to a location different than the one where we originally delivered.
- Refer to the bottom of the site or a store representative so see the areas where we currently service.
- For any lose screws or staples due to manufacturing process, the seller can send someone to fix it, and service charges apply (Windhoek Only).
Due to the nature of fabric and wood they may be cut at a random match. There is a possibility that patterns may not exactly line up at seamed areas. WHK Interiors is not responsible for variances in shade or textures due to customer’s screen settings and or expectations. Material categories are provided as a general means to assist in narrowing down product choices. WHK Interiors does not, guarantee exact finish on any product. Additionally, all manufacturer measurements are approximate. WHK Interiors is not liable for variances in construction.
- Visible shipping damages must be reported immediately! Most of the product being delivered is opened and inspected before being loaded onto a delivery truck. However, based on the item, it may ship with original packaging.
- If you see physical damage to the carton or to the item, point it out to the delivery person. In such a case, contact us at once to make a report and so we can ship out a qualified individual to repair the product and if necessary send a replacement. Please contact us at 085 658 4993.
- Any issues arising to the customer’s property during the delivery process must be noted on the delivery ticket. We are unable to honor any claims made once the delivery team has left the premises.
- Windhoek Interior Design cannot be held responsible for any damages to the furniture reported after 24 hours.
- If you discover concealed shipping damage or missing items from your package after you have signed for it you must notify us immediately. We are not responsible for any missing items if not reported within 24 hours of signing for your shipment.
- Shipping and Handling charges for items that are returned for exchange or refund are not refundable. Shipping charges for defective items returned by you the customer are not refundable.
- It is your responsibility for return shipping and handling costs.
- The customer will pay for return shipping back to WHK Interiors, and we will ship the replacement at no charge. We cannot offer our low prices and absorb the full cost of handling return shipments. Defective items returnable for a refund will be
Sell Your Interior and Home-Based Products on Our Platform: Instead of dealing with the complexities of running your own online store, you can showcase and sell your products on our established platform, which caters specifically to the interior and home-based products market. Just provide us with the product descriptions, costs, and stock numbers, and we’ll take care of the listing process.
Wide Customer Base with a Passion for Interior Products: Our platform attracts a diverse and engaged customer base that shares a common interest in interior design and home decor. By joining us, you’ll gain access to this audience and increase your brand exposure among individuals who are actively seeking products that will enhance their living spaces.
Marketing Support Tailored to Interior Products: We understand the importance of effectively marketing interior products to capture the attention of potential customers. As such, we actively promote our platform and the interior products available on it. Your products will be featured in our marketing efforts, including social media campaigns, email newsletters, and targeted advertisements, ensuring maximum visibility and exposure for your brand.
Hassle-Free Selling: Leave the logistics to us! We handle order management, payment processing, and customer support, allowing you to focus on creating and delivering exceptional interior and home-based products that resonate with our discerning customer base.
Revenue Sharing: We operate on a revenue-sharing model, ensuring that you benefit directly from your sales. You’ll receive a percentage of the sales made through our platform, with a fair and transparent commission structure tailored to the price range of your products.
Here are the benefits of selling on our platform through our website and mobile apps:
- Website: Our website serves as a powerful online storefront, providing a seamless and user-friendly browsing and purchasing experience for customers. It can be accessed from any web browser, ensuring compatibility with a wide range of devices.
- Mobile Apps: We also offer dedicated mobile apps for both iOS and Android platforms. These apps provide a convenient and optimized experience for customers on their smartphones and tablets. By having your products available on our apps, you can reach customers who prefer shopping on mobile devices.
- By leveraging both our website and mobile apps, you can enjoy the following advantages:
- Increased Visibility: Your products will be accessible to customers across different platforms, maximizing your visibility and potential sales opportunities.
- Enhanced User Experience: Customers can choose the platform that suits their preferences and convenience. Whether they prefer browsing on a web browser or using a mobile app, we provide a seamless experience that encourages them to explore and purchase your products.
- Accessibility and Convenience: Our multi-platform approach ensures that customers can access your products anytime, anywhere, whether they are using a desktop computer, a smartphone, or a tablet. This convenience helps drive more traffic to your products and increases the likelihood of conversions.
- Pricing Strategy: We have designed a pricing strategy that aims to provide flexibility and cater to the varying price ranges of your products. Here’s how it works:
- Tiered Commission Structure: We offer a tiered commission structure based on the price range of your products. This allows for a more tailored approach that aligns with the value you provide and the profitability of your offerings. The tiered structure is as follows:
Commission Policy and Conditions
- For products ranging between N$10 – N$10,000: We charge a commission of 10% on the product’s selling price. This ensures a fair commission for lower-priced items. This pricing structure ensures that you have a predictable cost for mid-priced items.
- For products ranging between N$10,000 – N$100,000: We understand the value and complexity associated with higher-priced items. Therefore, we offer negotiable commissions for products in this range. We can work together to determine a commission rate that aligns with the specific circumstances of your products and maximizes your profitability.
- Negotiable Commissions: We believe in building strong and mutually beneficial partnerships. As such, we are open to negotiating commissions with individual sellers on a case-by-case basis. We understand that each seller has unique circumstances, and we want to ensure that our pricing structure accommodates your needs and provides a fair and competitive environment.
We believe in building strong and mutually beneficial partnerships. As such, we are open to negotiating commissions with individual sellers on a case-by-case basis. We understand that each seller has unique circumstances, and we want to ensure that our pricing structure accommodates your needs and provides a fair and competitive environment.